Managed Services

Designed to ensure the health and reliability of your Active Directory, Exchange Server and OCS/Lync environment, Cohesive Logic’s managed services reduce the ongoing administrative burden and cost of maintaining your Unified Communications infrastructure.

The Cohesive Logic Advantage

1)   Dedicated primary and backup assigned engineers that you can reach directly via phone, email or OCS/Lync IM

2)   24/7 support by US based System Support Engineers

3)   24/7 remote monitoring of key performance indicators and system logs

4)   Weekly patching and health checks of all managed servers

5)   Financially backed service level agreement that guarantees system reliability and our responsiveness

6)   Customized monthly reporting on your Unified Communications infrastructure

7)   Service that costs less than full time resources without the hassle of finding and retaining them!

What We Do & How We Do It

Initial Health Check

Reliability is always the highest priority, which is why our managed service offering always starts with a health check of your existing environment followed by specific recommendations to improve performance and overall system health.

Ongoing Monitoring

During the health check we install agents on monitored servers that communicate with our proprietary remote monitoring platform, Managed. Every sixty seconds hundreds of key performance indicators and system events are collected, compressed, encrypted and sent to our monitoring servers in Seattle, Washington for analysis by our monitoring platforms. If a performance indicator is not inside defined thresholds or an event is abnormal an alert is generated and dispatched to our team of System Support Engineers located throughout the United States.

Once a System Support Engineer has received the alert, we remotely analyze the issue to determine the impact, notify your company’s designated contacts and then works towards issue resolution. Once the issue is resolved we log all changes in your company’s Change Management Log and send a summary notification via email containing what the issue was, how we resolved and how we will avoid the issue occurring in the future.

Support/Change Requests

If you have a standard support or change request that applies to managed systems, there are a number of ways to get support:

1)   Primary & Backup Assigned Engineers for dedicated support via email, phone or OCS/Lync IM.

2)   System Support Engineer Queue for 24×7 phone and email support.

3)   Online Ticketing System for opening a ticket at your leisure.

Getting Started

To get started today, simply contact us via online form or via phone to +1-425-949-1337, Option 1.