Managed by Cohesive Logic is cloud based monitoring and management of your on-premise Active Directory, Exchange Server and Lync environments. Our proactive approach includes real-time monitoring of hundreds of key services and performance thresholds 24 hours a day, 365 days a year from our Network Operations Center in Issaquah, Washington.
Our Systems Support Engineers monitor your Exchange, Lync, and Active Directory environments 24 hours a day, 7 days a week. If something isn’t right our U.S. based Microsoft certified engineers are alerted and working to resolve the issue, often before your users or IT department notice anything amiss.
Managed Exchange is powered by Managed, a proprietary solution offering real-time monitoring and reporting on your physical or virtualized Exchange 2003, 2007, 2010 and 2013 environments. A small agent installs and collects hundreds of data points every minute that are then sent to our private cloud where they are evaluated for abnormal results. When an issue occurs, our Systems Support Engineers investigate and resolve the issue in near real time, 24x7x365. Optional services for Filtering, Mobility and Cloud Backup are available.
With Lync rapidly becoming the PBX of choice it is turning into one of the most mission-critical systems in your datacenter. Managed Lync Services assure the health and stability of IM/Presence, Voice/Video/Web Conferencing and Enterprise Voice while reducing IT support & maintenance costs.
Active Directory is the linchpin for any Unified Communications environment but it is all too frequently not proactively monitored or maintained. Our Managed Active Directory Services offer a simple and secure way to proactively monitor your directory any directory-related issues before they take down your business critical systems.
On-Premise or Cloud
Cohesive Logic Managed Services are location agnostic. Whether your servers are on-premise, in a co-location facility, or in the cloud, we've got you covered.
Help Desk Integration
Cohesive Logic can integrate with your existing ticketing system, allowing issues to be rapidly escalated to our Systems Support Engineers via your existing escalation process.
Cohesive Operations Framework
All of our Managed Services are delivered alongside the ITIL & MOF based Cohesive Operations Framework, allowing you to rest easy while we stay up and watch your servers.